Project quality management

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The quality of something can be determined by comparing a set of inherent characteristics with a set of requirements.

If those inherent characteristics meet all requirements, high or excellent quality is achieved.

If those characteristics do not meet all requirements, a low or poor level of quality is achieved.

Quality as a constraint

Quality is a major project constraint, along with scope, time and cost. If stakeholders, and in particular customers, are not satisfied with the quality of project management or the deliverables/outputs, scope, time and cost will need to be adjusted. The quality management processes and related elements enable complete assessment of project management and the project deliverables. 

Identifying, documenting, and correcting failures early help projects achieve stability earlier in the lifecycle, thereby improving the level of project maturity within the organisation.

Project management maturity

Project management maturity is the progressive development of an organisational project management approach, methodology, strategy and decision making process.

Maturity Model Purposes

The basic purposes of the models are to:

• assess an organisation’s current project management capabilities
• train, mentor and facilitate knowledge transfer to those involved in project management
• enable continued improvement in organisational and individual project management capabilities.

Quality management processes